Robotic Process Automation can help businesses save up to 50% in costs stated Bahaa Al Zubaidi. This and many other benefits have led to organizations from different sectors adopting RPA. Since it is a technology that has to be deployed, there are many challenges involved. We look at the key challenges and how they can be overcome.
RPA adoption – Challenges and overcoming them
Lack of alignment between business and IT
RPA deployment calls for a close alignment between business processes and IT processes. The challenge is to ensure the alignment. When it doesn’t happen, it affects the adoption process. The solution in this case is to ensure both IT and business teams are part of the implementation effort, and they communicate well.
Lack of ownership
In any implementation, ownership has to be assigned. Persons in charge of activities must own up for their work. Same is the case with RPA adoption. Not assigning ownership or users not taking ownership can cause obstacles. This challenge can be overcome by making a clear plan. The plan should list out the activities to be done and owners of each activities. When people are given responsibilities, then implementation will proceed smoothly.
Not optimizing processes
Before deploying RPA for a process, it is important that the process be optimized. When the process is non-optimized, then automating it won’t help. The problems in the process remain and automation won’t solve it. The solution is to analyze the process in detail, find out problems, and then simplify it. Once the process is optimized, then it should be automated to get the best results.
Trying to do too much
Some businesses try to automate everything. It is neither feasible, not required. Only those processes that are repetitive and benefit from automation should be automated. Trying for 100% automation can be counter-productive. It is important to do a proper analysis to decide which process needs automation.
Lack of infrastructure
The required infrastructure must be available for RPA deployment. Lack of infrastructure can derail the implementation. It is important to first analyze to understand the infrastructure needs. The infrastructure must be able to ensure the scripts can be run. It is important that the infrastructure support 24/7 implementation.
Conclusion
RPA adoption helps organizations automate repetitive, routine, and cumbersome tasks. Apart from saving time and effort, it also saves money and streamlines processes. Knowing the challenges involved and being prepared to overcome them will help in ensuring smooth implementation.
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