Robotic Process Automation allows organizations to automate repetitive tasks and streamline processes observed Bahaa Al Zubaidi. RPA has become a boon for industry, which is why organizations from different sectors are implementing it. We look at some examples from the real world to understand the transformational role of RPA.

RPA use in Industries

1) Insurance

The most common problem faced in the insurance sector is claims processing. Using RPA allows insurance firms to automate this process. RPA allows insurance firms to improve their operations in the following way:

  • They can verify insurance claims using defined rules and ensure fraud is eliminated.
  • Firms can speed up processing time by using bots. This has a direct impact on enhanced customer experience.
  • Insurance firms can use RPA to send premium renewal notices.
  • Underwriting process can be streamlined by using RPA bots.

2) Retail

In the retail sector, RPA bots can help in the following ways:

  • RPA can help in categorizing products in a more efficient way. Bots can extract the SKU data and allow efficient product categorization thus saving time.
  • Product returns is a time-consuming process. RPA allows retailers to expedite the process of returning products and making it faster.
  • Inventory management is a major task in retail. RPA allows for better streamline management of inventory.

3) Customer service

The most widespread use of RPA is in customer service

  • RPA bots can engage with customers and provide basic responses. It allows industries to offer 24×7 customer service.
  • The bot can categorize a service request and forward it to the department concerned for further action.
  • RPA bots can work with data effectively helping industries offer better quality service to customers.

4) Financial

In the financial and banking sector, RPA can play a key role in improving the efficiency of processes.

  • RPA bots can carry out credit checks of loan applicants. This allows financial firms to improve the loan processing time.
  • Data entry can be done by bots that can read data from forms and save it on a database.
  • KYC, which is a time-consuming process can be automated and done by bots.
  • Application verification is another routine process that can be done by bots saving on manpower and time.

Conclusion

As can be seen from the above case studies, the use of RPA is wide-spread. Industries from different sectors are reaping the benefits of RPA. Whatever may be the industry sector in which you automate, there is scope to automate your processes using RPA. Working with a technology partner can help you implement RPA effectively. Thank you for your interest in Bahaa Al Zubaidi blogs. For more information, please visit www.bahaaalzubaidi.com.