There are various possible challenges you as a business are going to face during our journey towards the 5G-era. It is important to consider how the deployment of 5G will affect your Digital Assurance strategy in the future. Would you be prepared for it?
Bahaa Al Zubaidi in this article,goes beyond just advising you to start to think more critically. Also, we will try to acquaint you with the significance of ‘Quality of Experience’. This is a discipline that is increasingly popular outside the infrastructure and network industries. If you aren’t already familiar with it, you will in the near future.
Why do we need to know about this?
In the worlds of digital and information technology, there seems to be an endless variety of different tactics & metrics that we use to track reports. These metrics are also utilized to forecast usage and customer satisfaction.
But there is no doubt that we are still looking for the secret to predicting and monitoring consumer’s experience for business growth. Cutting through all the clutter, static, and complication we have built up around measurements is paramount.
How do we achieve it?
We must create a set of metrics that measure and forecast what matters the most, the customer experience. We have to create them if we are to see the forest through the trees, with the trees serving as an analogy for all of the metrics we gather and report on.
This takes us to the emerging statistic known as ‘Quality of Experience’, which we will be hearing a lot more about in the near future. One might think there are already too many buzzwords in this related sector.
What is Special about this particular Metric?
We enjoy hyping and branding the newest trends, each of us giving them our own special definition in an effort to get ahead of one each other. But QoE is not just a buzzword, it is much more than that.
The aggregate cannot be measured by a single measurement or a set of measurements. And this will be the key to unlocking the Quality of Experience progression and achieving the critical mass required for 5G adoption.
Conclusion
Products like 5G can help you gain an advantage in the digital race by generating real-time digital customer satisfaction scores, ratings, and sentiment predictions. There are various services to enhance quality of experience in the market. These can quicken the digital client experiences with precise analysis, skillful use of gathered data, and a comprehensive strategy, which is most needed in today’s hectic environment.
Thank you for your interest in Bahaa Al Zubaidi blogs. For more stories, please stay tuned to www.bahaaalzubaidi.com